Patients and providers who choose Professional Home Care Service, Inc. (PHCS) know that we deliver comfort, convenience, cost control, and confidence. This is because our team PHCS focuses on four key concepts of service:
For PHCS, patient care begins before the patient leaves the hospital. Our clinical liaisons provide pre-discharge patient, family, and caregiver counseling and education. We also provide post-discharge follow-up teaching and support and are available by phone 24/7.
Our team sincerely cares about our patients and truly appreciates each opportunity to provide the best assistance possible to our patients and their caregivers.
Our standards for hiring experienced professionals and offering ongoing training and education ensures that our patients receive the highest quality home infusion services available.
Our infusion pharmacists supervise the preparation of all medications in our state-of-the-art cleanroom on location. The pharmacists closely monitor patient progress and laboratory results and coordinate patient care with the prescribing physician through weekly progress updates.
Our pharmacists and staff nurses are available for patient and provider support at any time of the day or night at 1-800-448-6337.
PHCS integrates the virtues of a family-owned company into our client interactions and make them about the PEOPLE involved. It is our intention to show reverence and a sense of family values to all of our clients: patients and providers alike.
We understand that case managers and discharge planners need assistance and are happy to provide several services for them. Our Hospital Liaisons are available to aide discharge coordination by gathering the necessary documentation for discharge and contracting home infusion nursing care if needed. Our Benefits Specialists will verify home infusion insurance benefits and help hospital personnel provide patients with the most cost-effective option.
In addition to our commitment to patient education, PHCS will provide in-servicing for any professionals seeking more information on home infusion therapies and methods. If you are a nursing agency or other provider seeking training on infusion therapies, home infusion patient care, or ambulatory pumps please Contact Us.
These days, it’s increasingly common for hospitalized patients to be discharged into the care of their families with treatments to be continued at home rather than stay inpatient at a facility. These discharged patients then become the clients of home infusion pharmacies who deliver medication, supplies, and equipment right to the patients’ door. Many people in the Pottstown area – and all over the United States – depend upon home health care services to supply them with all they need to control their acute, chronic, or post-surgical conditions.
Because this is a national trend, many home health care providers are large, national chains. Typically, these national providers cover a very large service area, so their drivers must make dozens of stops in one day, their pharmacists must compound therapies in bulk, and their patient service representatives must direct a constant flow of questions and delivery requests.
In the late 1980’s, Professional Pharmacy began receiving many phone calls from local home health care patients who asked if the pharmacy’s employees could correct mistakes made by these national companies. Common complaints were late deliveries, long telephone queues, delivery of frozen antibiotics, and rigid payment terms.
Home health care patients in our hometown area deserve the best, most responsive service they can get. To provide it, we founded Professional Home Care Service in 1989 and have been proudly serving our community for more than 25 years. At PHCS, everything has been designed with the patient in mind.